Say hello.
No ticket systems, no chatbots — just email. Pick the right inbox and a real person will reply.
Setup questions
Not sure which kit fits your railing, or whether your state allows it? Ask — a human answers within two working days.
[email protected]Corrections & tips
Spotted an outdated law, a price change or a mistake? Tell us and we'll update the page.
[email protected]Brands & press
Review units, partnerships, republishing requests and media enquiries.
[email protected]Before you write
- Response time
- Within two working days, Monday to Friday
- Best for
- Kit choice, mounting, payback math and state legality
- Not for
- Wiring or electrical work — please ask a licensed electrician
- Corrections
- Always welcome, and we credit the fix on the page
Quick answers
The questions that arrive most often — you may not need to write at all.
Do you review kits people send you?↗
We don't test hardware at all, so there is nothing to send. We compile published specs, prices and law — see How we research. You're welcome to tell us about a product.
Can you tell me if my balcony works?↗
Send the railing type, which way it faces and your state — that's usually enough for a useful answer.
Do you do consultations?↗
No paid consulting. Questions by email are free, and anything touching wiring goes to a licensed electrician.
Prefer the short answer?
Most questions are already answered on the homepage FAQ — legality, savings, landlord approval and how we make money.